PRESENT... To Potential Laprima Customer, Letter of Recommendation. We first came by Laprima on the internet. We had been over to Lanzarote in June 2004 and viewed a villa to buy as a holiday let. At this point we felt we needed advice with such a large investment. We contacted Laprima who went to view the property and offered the opinion that it was not really suitable for our purposes. Armed with all the advice they gave us, we returned later that year and finally purchased a villa at Marina Rubicon. Laprima’s advice and support from first contact to the present has been invaluable. They have helped us all the way including recommending an excellent Spanish lawyer, dealing with builders, purchasing furniture, advice on getting bookings … In fact - everything we have ever asked them for help with.! Our first guests in the villa were so pleased with their stay they emailed us the day after their return to the UK to book again for next year. We would recommend Laprima to anyone thinking of purchasing a property in Lanzarote. Their local knowledge is invaluable and their service is second to none. Having Laprima looking after our interests in Lanzarote gives us total peace of mind which is absolutely priceless when you can’t be there yourselves. Thank you to Trevor, Laura, Carol and all the staff at Laprima. Jill & David Brogden Villa White Nancy, Playa Blanca - Laprima have been managing our property now for just over two years. They were recommended to us by another of their clients and we have never been disappointed. In the early days their help and advice was particularly useful in furnishing our property and getting it ready for rental, especially in relation to suppliers - anything from sofa throws to ironmongery! Our guests have always been more than complimentary, expressing their appreciation as regards the property and the high standard to which it is maintained - which of course is largely down to Laprima. We have never had any complaints from our guests (except for the one about the wonky bed, and that's another story!). There have been two occasions over the past two years when the property has not been prepared for arrival. One of those was entirely down to our own inefficiency and Laprima worked wonders to rescue the situation to the guest's satisfaction - a bottle or two of wine always works wonders. The other, just one of those 'breakdowns in the system' which cannot always be avoided. Needless to say the matter was resolved promptly and no harm was done. I wouldn't hesitate to recommend Laprima to other potential clients. The value of having a 'safe pair of hands' nearby and on call, should the need arise, can not be underestimated. Jackie 01/07/2004 Laprima have been looking after our house for about 18 months now. We did not realise how stress free our life could be, owning and renting a property abroad. Laprima are professional, knowledgeable, efficient and most importantly for us Client Focused. They are always there to help no matter what the problem, and they still manage a smile when contacted out of hours because a television cannt be switched on.!!!!!! With the vast knowledge shared between them we have found ourselves passing more of our business matters and building/maintenance requirements to them for the satisfaction that they will dealt with smoothly and effectively. Thanks Trevor, Laura and Carol - You are really appreciated. Hayley Alger. - To Whom It May Concern Laprima's services were recommended to us by others who own property on the island when we purchased our first apartment some three years ago. Their performance on changeovers has been excellent, with a general good standard of housekeeping and cleanliness and attention to detail. This has been borne out by a number of positive comments in our visitors book over the years. Guests have found the ability to contact fluent Spanish speaking English people should they have a problem (whether or not it is associated with their holiday accommodation) to be very reassuring. We are fully satisfied with the performance of Laprima and had no hesitation in securing their services for our second apartment purchased this year. Chris and Jan Harrison, 7 June 2004 - Our experience of Laprima over the last 2 years is that it is a professionally run organisation and Trevor has a great knowledge of the way things happen on Lanzarote. This has been useful as things don't happen in the same way as in the UK and there are many unforseen pitfalls. We have found that once a booking is made, or other services required, the system slips into action very smoothly. Special instructions are normally carried out without a hitch and we have had no adverse reports from renters regarding their performance. According to feedback from friends of ours in Playa B, their reliability is the norm. Yes, we have recommended Laprima and will continue to do so without reservation. Paul and Judith Hodson. Playa Blanca. - Dear Trevor, Laura, Carol and all at Laprima, We just wanted to drop you a line to say thank you very much for the extremely professional service you have provided us with since we purchased our apartment in Costa Teguise in August 2003. You have always responded to any problems that occur in a very efficient and cheerful personable manner, which when dealing with people on holiday is very important. A special mention must go to you all for the professional and compassionate way you handled the recent bereavement of our father whilst on holiday at our apartment. Whilst this is something thankfully you would not expect to deal with on a regular basis the expertise and consideration demonstrated by yourselves was second to none. We know that our mother took great solace from your presence helping her through the legal, bureaucratic and practical aspects which had to be dealt with during this very difficult time, if we hadn't had you helping we don't know what she would have done. We would have no hesitation in recommending your property management company to anyone either starting out in Lanzarote or wishing to change to a very professional, friendly family company to look after their property and their interests. Kind regards, Veronica and Les Fegan. - "We have no reservations in recommending Laprima SL - Trevor, Laura, and staff are totally reliable, hardworking, helpful, and friendly. Our property is safe in their hands." Michael and Dena Emerson Costa Teguise - 14/05/2004 - "We bought our Duplex in Costa Teguise in Oct 2002 taking possession at the end of January 03. With the help of Trevor, Carol and the team at Laprima we had the property refurbished within one week. Carol was a dream helper with the shopping; my wife often recounts "I have never spent so much money so quickly" Our guests started to arrive at the end of February and the feedback from them and comments in our visitors book has always been excellent. The team at Laprima have always ensured that the cleaning and maintenance is carried out to a high standard and are always at hand to deal with any issues. I would have no problem recommending Laprima to anyone. Norman and Hilary McElroy Northern Ireland - 11/05/2004 - "Since moving to Laprima two years ago we have found that the villa has been maintained to a much higher standard and this has been recognised by our guests. Laprima's knowledge and expertise have been a great assistance in many areas including villa development." Philip Scanlon, Costa Teguise. 12/05/2004 - Having been with Laprima since Oct 2002 I have always found them to be extremely professional in their approach to looking after our properties.They always respond to any problems that occur, which when you are dealing with people on holiday is very important. A special mention must go to Laura, for her professional character and conscientious attitude in dealing with situations that occur from time to time. She has always responded to any requests that we have made, and kept us informed of events that have happened. I am quite prepared to recommend Laprima to anyone. Regards, Robin Burton May 2004 - We bought our house in Playa Blanca in October 2002 and could not have done it without Laprima!! Having seen a property we liked and put down a small deposit in April 2002, we came home and surfed the web for someone who could help us through the purchasing process. We found Laprima. Trevor and Carol helped us through every step of the way and what could have been a minefield to two unsuspecting Brits became an easier and more relaxed purchase than we had ever made in the UK. During this period Laprima did not charge a penny but became our managing agents as soon as we had completed our purchase, and we were delighted to start paying them for the services they provide us. Being in England most of the time, we know that the property is looked after by the Johnsons and we would recommend them to anyone with property in Lanzarote. We would also advise anyone thinking of purchasing to get in touch with Trevor at the thinking stage as we really couldn't have done it without him, Carol and Laura. They are worth every penny!! Ken and Jane Sutton 28/08/2003. Dear Mr Irvine, I believe from Trevor Johnson of La Prima Property Management in Lanzarote that you would appreciate a third-party opinion on his work. My wife and I have recently bought a flat in Puerto del Carmen. To be honest, I'm not sure how we would have got through the whole process without La Prima. 1. Trevor volunteered much useful info and good ideas by e-mail even in advance of any contractual agreement with him: always a good sign, I think. He also offered on-site advice on legal and financial matters on a one-day visit my wife undertook, again without obligation. The Spanish legal system can be complex and potentially hazardous; he helped remove stumbling blocks and our uncertainties. 2. Local knowledge and expertise. There is clearly no substitute for local knowledge, especially in unfamiliar (foreign) contexts. But Trevor not only has a wealth of official and informal knowledge born of years of working experience in Lanzarote: he also has a comprehensive network of reliable contacts among traders, craftsmen, etc. 3. As La Prima is a small family firm, personal accountability and personal service are assured. Apart from which, all family members are prompt, conscientious and open in approach, and cheerfully personable in manner. Based on our experience over three months, including the trickiest period, of negotiation, purchase and moving in, we would recommend Trevor and his firm warmly and without any reservation. Not surprisingly, we were glad to sign up with him to manage and maintain the property on our behalf, including some initial renovations. I hope this helps to clarify your choice. Yours, Peter Shaw and Siobhan Carey. 20/04/2002 - "Dear All at Laprima, We just wanted to put on paper our thanks to you all for the work you have carried out on our apartment at Oasis San Antonio over the past couple of months. We were more than pleased with the end result, and the fact that you liaised with the kitchen people for us helped to give us peace of mind when we were not on the scene. We just thought the whole job was superb. ... Once again, many thanks... Regards," John & Irene Carter. 04/03/2002 - "Trevor, Carol, Laura and the team at LAPRIMA S.L. have looked after our apartment in Puerto del Carmen for over 10 years. In addition to the weekly routine maintenance and cleaning, which is consistently carried out to a high standard, LAPRIMA has undertaken two major building projects (a new bathroom and large patio) which were started and finished on time - very rare in Lanzarote. It is reassuring to know that the team respond and deal with problems and emergencies very quickly, which is good both for us as the property owner, but also for our guests who stay in our property throughout the year. Two examples would be when the team had to deal with a bad water leak, spending all Boxing day dealing with the problem and then more recently dealing with a serious flood caused by a problem in the property above. Trevor and the team not only attended to the extensive repair and replacement that was required quickly, but also dealt with the local insurance representative as the claim was being processed. This helped us to get back to business as soon as possible. Over the years they have given us help and advice on a range of different areas which has been appreciated. I would have no hesitation in recommending Laprima to anyone seeking a property management company in Lanzarote. Regards, David Leigh 26 January 2002". - "Dear Trevor and all at Laprima, We thought we would pop a note in with our annual contract to thank you for all the work you've done for us over the past seven years. You've always been a great asset to us in the letting (first of all) of our apartment in Puerto del Carmen and now, our lovely new villa in Conil. Without your help as interpreter and general 'go between' during the past couple of years, we would have struggled to get the villa up and running the way we have. From our guests' viewpoint and feedback, you have always been readily available to help with any problems that have arisen during their holiday and I'm sure you would be the first to agree that any such problems have been through no fault of ourselves as owners nor through you as management contractor, but from outside forces beyond our control. Keep up the good work! Kind regards," Jan & Ron Dickson. - "Laprima S.L. have looked after my apartment for the last 9 years. They have always been extremely helpful to me. Anything I have wanted doing to the place has always been done quickly and very well. Also we have been kept up to date with the financial side - receiving accounts every 2 months. We have owned this apartment for 19 years and it has never been run as well as it is today. I can highly recommend this company for good & pleasant service." Beryl Hanby. 2nd. March 2001 - "Trevor and Carol, who run Laprima, have done a marvellous job for us over some 10 years or so. Perhaps the most important thing for us has been the quality of service, no playing about or half-hearted measures. Whenever we have a problem and we have from time to time, either Trevor, Carol, or one of their children Martin and Laura, are on hand to get us out of trouble in a friendly and efficient manner. Laprima, with Trevor and Carol at the helm, look after every aspect of our apartment, from cleaning and maintenance through to banking and taxation. This has always given us peace of mind and allowed us to enjoy Lanzarote to the full. Over the years, Trevor and Carol have done things for us that are way and beyond the 'call of duty' and they have become firm and sincere friends. How lucky we were to find Laprima and the Johnson family. John Bunkall. - "To whom it may concern. Messrs. Laprima have maintained my villa for a considerable number of years and still maintain it. As my family only occupy the villa for a few months in the year, I happily leave Laprima in complete charge when it is not in use. Over the years they have proved to be absolutely honest in all their dealings with me, indicated by the fact I have given them power of attorney to deal with local authority matters and banking etc. on my behalf. I rely entirely on them to visit weekly and to carry out any maintenance work necessary. They satisfactorily maintain the swimming pool and provide excellent maid service. I can highly recommend the services they offer." Geoffrey Perfect. - "Laprima (Trevor Johnson and his team) have been our agents for about ten years and I think it is fair to say we have a good working relationship with them. During these years we have occasionally had to talk out differences regarding pricing or a labour charge, but the important thing is that they have always been willing to discuss and we have sorted things out to our mutual satisfaction. We know there are 'swings and roundabouts' in this sort of business and we have never left the island feeling anything but confident in their running of our apartment. Although our relationship is based on business I feel we have managed to keep it on a friendly basis because we know Trevor is honest and genuine, not an easy thing to say in this materialistic world. Additionally, it is good to have a fluent Spanish speaking manager who can take charge when things go wrong, as we found to our advantage when we were robbed of our luggage on arriving in Lanzarote some years ago. Trevor took over with the police etc. and smoothed our path considerably. When things do go wrong, whether it be through illness, problems with Spanish authorities etc. I feel we have a very good manager to guide us through officialdom. Finally, we have just had our apartment completely refurbished which included building, tiling, electrical and plumbing work as well as redecoration. This has been dealt with efficiently by Laprima and we feel we have had good value for Money" Eileen Churchley. 7 March 2001. - "Seven years ago we bought a 20 years old doublehouse in Nazaret. From the very first time LAPRIMA accompanied us in improving our second home. When ever we were back in Germany a project was running in time, in the quality expected and last but not least for the amount of money that was quoted. Main projects were; 1. Improving the roofs to standard, 2. Tiling of terasses more than 150m2, 3. Building patios and entrance areas, 4. Closing windows on the north side and opening the house to the south, 5. Complete renovating of two bathrooms, 6. Enlarging the house with a separate apartment, 7. Knocking down an aljibe and building a garage instead, 8. Renovating our pool, 9. Changing two open patios in studios, 10. Enlarging the lounge with 6 panoramic windows. Now it is the house we have ever dreamt of and we beliefe LAPRIMA will help usto keep it in good conditions. Thank you LAPRIMA" Hans (Dr. Hans-Jurgen Pietsch). - "Laprima was recommended to us in 1995 and since then we have used them for several building jobs, i.e. bathroom extensions, new kitchen, bedroom extension, patio. We now also use them as a management service. Trevor and his staff are helpful, reliable, easily contactable (particularly important when we are so far away) flexible and have a positive attitude which is so refreshing. We have no hesitation in recommending Laprima and we hope to enjoy a long relationship with this company." Paul and Christine Collins. - "I have used the services of Laprima to manage my property in Puerto del Carmen, Lanzarote for the past 10 years. During that time I have been absolutely amazed at the service I have received. My property is in constant use and I have never had a complaint from a visitor. The staff at Laprima are very professional and capable. Having several months between personal visits to my property it has been my good fortune to entrust the management of this property to Mr. Johnson and his team. Being fluent in the language and conversant with the laws and byelaws is a very important part of the service this team offers. Should you decide to use the services of this firm you will be confidently assured that your property will be in good hands enabling you and your visitors to enjoy your property." Beryl MacDonald and family. - "Dear Trevor, As you are aware, it is now almost 10 years since we bought our villa on the island, when we were fortunate to make contact with your goodself to carry out the initial alterations to the villa and to install our pool. Since that date we have been pleased to extend our relationship with you to include not only further alterations and the continuos maintenance of the property and pool, but also the further service in connection with the overall management of the property and your guidance and assistance in generally looking after our affairs in Lanzarote. It has been pleasing to see your family take an active part in your business and the various persons employed by you over the period have always given a helpful and courteous service, not only to us but our family and friends who have been able to enjoy the villa. There has never been anything else but praise for the services that you have been providing for us. We look forward to meeting up with you again when we visit the island in the near future and of course maintaining this relationship into the years ahead. Yours sincerely," Tony Chainey. - ...AND PAST "After having used the services of the company Laprima S.L. for more than ten years I strongly recommend it to others. As an owner of a bungalow with garden and pool we know that we can trust Laprima. Being away from the island more than half of the year, we need someone to take care of the property, arrange formalities and pay taxes on our behalf. Laprima does this to my satisfaction. The price of the services is not low, but it's worth the money." Kristen Ringvold. Lanzarote 10-03-01. - "In 1991, I engaged Laprima to manage our apartment in Puerto Del Carmen. Our requirements were clear, we required a company to manage our property that we could completely rely upon. Given that my wife and I are absent from Lanzarote for most of every year, we needed to know that our property would be properly maintained and our visitors provided with the assistance necessary for them to have a comfortable stay at our apartment. We also required that the services should be provided at a competitive price. In our 10 years with Laprima we have been satisfied that our overall requirements have been met. We have never received a complaint from any of our visitors. On the contrary, on some specific occasions where visitors have experienced problems whilst on holiday, it has been Trevor and other members of his family who have stepped forward and provided assistance far beyond any contractual agreements. Based upon our experience, I have no hesitation in recommending Laprima and the Johnson family to propspective clients who require the same standards as myself." David Leigh-Ewers. - "Dear Trevor, My wife and I felt that we just wanted to express our gratitude for the excellent service and management of our villa you have provided over the last two years. It is such a joy to know that in our absence our property is being cared for by a professional management company who keep it to the same high standards that we have set. In the past we have employed other management companies (before we found yours) who whilst their charges have been a little less the service they gave left a little to be desired, in other words "you get what you pay for". We feel that Laprima SL offers us the complete professional caring trusted service we have always sought in Lanzarote but never found until discovering it, and are so grateful that such a company does exist to look after our interests when we are not there to do so ourselves. It is very comforting to know that when we have friends and family stay (without us) that should they encounter any difficulties or problems you are always on hand to help them in an expert manner speaking fluent Canarian as you do. We would just like to end this letter by taking this opportunity of thanking you for your excellent service in the past and look forward to the same continued service in the future." Yours truly, Mr. & Mrs. Green. - "I feel I must write to let you know how much I appreciate all you have done for me since you started handling the management of my villa and my financial affairs over 10 years ago. It was always reassuring to know that the villa was being so well looked after and each time I arrived it was so clean and well maintained..." Barbara Wilson. St. Albans, Hertfordshire, U.K.. - "To whom it may concern. Laprima S.L., under the direction of Mr. Trevor Johnson, has managed my property in Lanzarote for over 8 years. I have always found his organisation most efficient and reliable, being ready to deal with the problems that can arise when the owner is non-resident. His staff are friendly, helpful and efficient. I have no hesitation whatsoever in recommending Laprima S.L. as Managing Agents for any property owner." Commander J. G. Coker OBE Royal Navy (rtd) Torquay 12th April 1999. - "Dear Carol and Trevor, Now we have sold our property on Lanzarote, we would like to express our sincere thanks for all your efforts on our behalf over the past years. We couldn't have wished for a better Management team. Most of all, I think we appreciated your honesty and reliability. When you said you'd do something - you did it. When you were entrusted with financial matters we were able to leave you to negotiate and deal on our behalf without any qualms. As to any work you carried out on the property itself we knew we could rely on you and Bob to do a professional job so that as of the time of selling the place was still in excellent condition. We would have no hesitation in recommending you and your Company to any prospective clients and willingly give our permission to use this letter of appreciation as a testimony. Best wishes to you personally and to the continued success of Laprima. Kindest Regards," Doris Davies, George Henry Davies. Nelson Lancs. 30th July 1996. - "Since October 1990, until the end of last month, Laprima S.L. has been looking after an apartment for me in Oasis San Antonio. During this period of nine years Laprima and its main personnel, Trevor and Carol Johnson and more recently their son Martin have carried out all maintenance, repairs and improvements to a first class standard. In addition they have paid all bills on time; in fact Trevor had considerable power over my local bank account to enable this to be regularly checked. Throughout this nine year period the most important attribute of honesty has always been provided by all at Laprima without which the necessary trust could not have been established... I have no hesitation in recommending Laprima S.L. as trustworthy and reliable Property Managers in Lanzarote." W. E. Gander. Horsham. West Sussex. England. 20 November 1999. - "To whom it may concern. I have known Trevor Johnson for approx. 10 years. In that time he has provided pool maintenance\repair and house inspection services for us. He has also been our fiscal representative, handling all the various tax\rates payments for us in Lanzarote. He has always carried out the above honestly and efficiently, a combination of qualities rare anywhere, but - in my experience - unique in Lanzarote! Yours faithfully," Felicity Marsh. London. 15th Aug, '97. -

Laprima S.L. Calle El Puente 10, Haria, Lanzarote 35520. ISLAS CANARIAS. Tel and Fax +34 928 835525 - mobile +34 646 479284 or +34 646 479285 Email : by clicking here or phone us during office hours, we guarantee a quick response EVERY time. [Back to FAQs] [Home Page]